Returns & Exchanges

You may return eligible items within 14 days of receiving your order. We recommend contacting us as soon as possible so we can reserve your exchange piece where available.

Items must be returned in their original, unworn condition with all tags attached and in their original packaging — including the outer box, tissue and ribbon.

For hygiene reasons, undergarments, hijabs and earrings cannot be returned. Sale and made-to-order pieces are final.

1. Email us at support.wardatalier@gmail.com with your order number and reason for return.
2. We'll reply within 24 hours (Monday to Friday) with return instructions and our returns address.
3. Post your parcel back using a tracked service — we recommend keeping proof of postage.
4. Once received and inspected, we'll process your refund or dispatch your exchange.

Refunds are issued to your original payment method within 5–10 working days of us receiving and inspecting your return. You'll receive an email confirmation as soon as it's processed.

We're happy to exchange for a different size or colour, subject to availability. To reserve your new piece, let us know in your return email and we'll set it aside for you.

Return shipping is at the customer's expense unless the item is faulty or was sent in error. For returns, please mark the parcel clearly as "Returned Goods" to avoid customs charges.

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos and your order number. We'll make it right — with a replacement, exchange or full refund, including any return postage.